905 4th Street, San Rafael, CA 94901
415-456-7777
Our fully managed, highly scalable subscription packages deliver three tiers of IT coverage at a simple, predictable flat fee per user, per month. This modern billing model consolidates everything related to IT and Support into one plan—eliminating guesswork, hidden costs, and unexpected add-ons.
We cover every aspect of IT, from comprehensive help desk and daily user support to device and endpoint management, networking, cloud services, and infrastructure maintenance and administration. Every service is reinforced with proactive monitoring, cybersecurity, compliance alignment, and rapid response.
Beyond daily operations, we also manage credentials, subscriptions, budgets, and vendors while providing ongoing strategic consulting to streamline workflows, reduce risks, and drive sustainable growth.
With no hidden fees, our blanket coverage keeps your organization connected, productive, secure, and fully supported—every step of the way. You choose your subscription level and term. We deliver!
Fully managed. Total IT coverage—redefined.
We cover every aspect of IT, from comprehensive help desk and daily user support to device and endpoint management, networking, cloud services, and infrastructure maintenance and administration. Every service is reinforced with proactive monitoring, cybersecurity, compliance alignment, and rapid response.
Beyond daily operations, we also manage credentials, subscriptions, budgets, and vendors while providing ongoing strategic consulting to streamline workflows, reduce risks, and drive sustainable growth.
With no hidden fees, our blanket coverage keeps your organization connected, productive, secure, and fully supported—every step of the way. You choose your subscription level and term. We deliver!
Fully managed. Total IT coverage—redefined.
ESSENTIALS
Essential IT Services — for Professionals
Essential IT services for as little as $35 per user, per day (around $6/hour/365).
Ideal for startups and small businesses with up to 10 users, this package delivers essential IT services and support at a simple, predictable rate. It’s the perfect entry point for organizations without dedicated IT resources, ensuring reliable coverage without breaking the budget.
Features
| Up to 10 users |
| 25 devices |
| Basic security features |
| Onsite 10 hours/week |
| Remote 30 hours/week during normal business hours |
Included Services
Priority Help Desk Access
Rapid response to IT issues with prioritized support Monday through Friday during normal business hours.
Device & Endpoint Management
Secure management and updates for up to 25 devices.
Basic Security
Endpoint protection and firewall solutions.
Cloud Backup
Automated local backups for data protection.
Connectivity Solutions
Reliable network setup and configuration.
ADVANCED
Advanced IT Services — for Business
Advanced IT services for as little as $45 per user, per day (around $8/hour/365).
Tailored for dynamic businesses with up to 20 users, this package provides a strong daily IT support presence with full-time coverage—both onsite and remote. Building on the Professional tier, it adds advanced features, expanded management, and greater flexibility for users and services, ensuring your team stays supported and productive every day.
Features
| Up to 20 users |
| 100 devices |
| Advanced management features |
| Onsite 20 hours/week |
| Remote 20 hours/week during normal business hours |
Includes ITS Professional Package (Essentials) services, plus:
Expanded Help Desk Support
Enhanced support for up to 100 devices and 20 users.
Advanced Endpoint Security
Comprehensive endpoint protection and secure VPN setup.
Custom Cloud Solutions
Scalable cloud infrastructure tailored to business needs.
Regulatory Compliance
Management for industry standards like HIPAA and GDPR.
Infrastructure Monitoring
Proactive monitoring and management for optimal performance.
PREMIUM
Premium IT Services — for Enterprise
Premium IT services for as little as $55 per user, per day (around $10/hour/365).
Designed for organizations with 20+ users or highly complex IT environments, this package provides all-inclusive coverage tailored to your business. It delivers customized solutions, priority response, and executive-level strategy—going beyond support to offer complete IT leadership.
From infrastructure and security to continuity planning and vendor management, the Enterprise Package ensures confidence and peace of mind across every layer of your IT operations.
Features
| 20-100 users |
| Unlimited devices |
| VIP support |
| Strategic infrastructure planning |
| Onsite 40 hours/week |
| On-call afterhours |
| Weekend remote support |
Includes ITS Business Package (Advanced) services, plus:
VIP Support
Dedicated support team and priority response
Unlimited User Devices
Scalable IT solutions for large-scale operations.
Strategic IT Consulting
Expert consultation to align technology with business goals
Vendor Management
Oversight of vendors and service providers.
Afterhours Support
Zero-fee assistance for critical issues outside business hours.
Explore our specialized services
Discover IT & Support’s managed IT solutions tailored for both home and business needs.
High-touch, personalized IT support services designed for private residences and executive needs.
Comprehensive IT solutions tailored for professional, business, and enterprise environments.
The ultimate white-glove IT service exclusively for executives who seek seamless technology management and exceptional support.
Simplify your IT
infrastructure today.
Schedule your complimentary consultation and discover why industry leaders rely on IT & Support.
Get the latest from
IT and Support.
Join our newsletter for insights, updates, and exclusive offers.
Modern IT Services for Home, Business, and Executive Life
Address
905 4th Street
San Rafael, CA 94901
415-456-7777
Need support?
Already a client and have a Help Desk account? Click here.